I purchased my swing set 2 years ago. after 1 1/2 year i wanted to get it restrained and tightened for safety.
I called Danny at Swingtown in flemington in October of last year....it is now August!!!! I have called 32 times (no exaggeration). Everytime i have called Herman said "he didn't call you back????" when I finally got him on the phone, he said he would call me back to make an apt.....no call back. He once gave me an apt.
but then never showed up, i called to see what happened, he said it looked like thunder.... sun shined all day long. But once again he never called back. Then I called again and we made an apt to do it again.....
never came never called nothing. After 32 times i am so upset, and not my play set looks terrible. I called again this morning and spoke to Danny and now he said he needs to change my quote. first he said it was because of the kind of swing set I have...which he knows because he sold it to me, and then he changed his story to say that origanly i only wanted the rock wall, and the ladders stained.
Now why in the world would anyone only stain part of a swing set???? It would look uneven.. I just could not believe that this is how i am being treated after spending the amount i did on that set. I own my own my own business and i make sure my customers always feel good after they call not worse.
HE even acknowledged that he never calls me back,and his service is bad... but instead of saying lets just keep the price as i quoted and i am coming this week, he accused me of wanted something different.
Why if the price needed to be changes did he not say this 10 months ago. I will get it stained elsewhere, but i will continue to tell all my friends of the horrible experience i have had with Danny at Swingtown.
Monetary Loss: $12.